General Information

Brief Description

  • Jana Sevaka initiative was launched by Government of Karnataka to provide Doorstep Delivery of Government Services to citizens. The program currently offers 58 G2C services spanning 8 departments.
  • This programme is implemented by the Directorate of Electronic Delivery of Citizen Services (EDCS), Government of Karnataka.
  • Citizens can book a slot either by calling the Call Center (080–49203888) or by using web-based application (www.janasevaka.karnataka.gov.in) or through mobile app (KarnatakaOne). Janasevaka, equipped with all the required hardware, visits the citizen premises in the specified time to raise an application. Janasevaka is integrated with SAKALA (guarantee of services to citizens within the stipulated time limit) to ensure timely disposal of the applications. Once approved, Janasevaka visits the citizen premises to deliver the service/documents.
  • Janasevaka journey started on March 2, 2019 in T.Dasarahalli assembly constituency with 5 services. It was extended to three more Legislative Assembly Constituencies - Rajajinagar, Mahadevapura and Bommanahalli by Hon’ble CM of Karnataka on February 4, 2020. 48 more services were added to this program in this phase. 5 more key services along with a new assembly constituency (Yeswanthpur) were added in January 2021 to take total count to 58 services in 5 assembly constituencies. More than 95,000 applications have already been raised through Janasevaka in these 5 constituencies till date.
  • The program was put on hold during the first wave of Covid-19 pandemic. The project resumed on 18 January 2021 with changed strategy adopting all Covid-19 safety protocols. Janasevakas catered to the needs of citizens very effectively during the second wave and continue to do the same.

Key Program Details

  • Service charge: Rs 115 + Department fee + Printing charges wherever applicable
  • Slots for service delivery can be booked as per applicant’s convenient time between 8AM to 8PM on all days.
  • Feedback from citizens post-delivery of each service is obtained which has led to better monitoring to avoid overcharging, misbehavior, and delay in visits.

Benefits to the citizens

  • No need to spend time and money on traveling to Government offices or citizen service centers for availing services. This is especially helpful for senior citizens, physically challenged persons etc.
  • Working population need not lose opportunity cost in the form of loss of livelihood
  • No need to wait in long queues to avail services
  • No more dependency on middlemen
  • Helps in avoiding visits to crowded government offices to avail services (proved to be a better service delivery channel amidst Covid-19 pandemic)

Departments and Services under Janasevaka

Currently 58 services from 8 departments can be availed under Janasevaka program.

  • UIDAI – 4 service (Aadhaar updates)
  • Revenue Department – 21 services (Income certificate, caste certificate, old age pension, widow pension, Sandhya Suraksha Yojane, Physically handicapped pension etc.)
  • Karnataka Building and Other Construction Worker's Welfare Board – 9 services (New Registration with board, continuation of registration, marriage assistance, education assistance, application for pension etc.)
  • BBMP – 18 services (Khata transfer, Khata amalgamation, Khata transfer)
  • Dept For Empowerment Of Differently Abled and Senior Citizen - 1 service (Senior Citizen Card)
  • Health and Family Welfare - 1 service (Ayushman Bharat Arogya Karnataka Health Card)
  • Karnataka State Police - 3 services (Police Verification Certificates)
  • Food and Civil Supplies - 1 service (APL Card)

    • User Journey