FAQ

What is Janasevaka program?

Jana Sevaka is an initiative by Government of Karnataka which was launched to provide Doorstep Delivery of Government Services to the citizens in order to ease their life.

How do I avail services through Janasevaka?

Citizens can call at 080–49203888 where well-trained call center executives will be available to assist citizens in availing this service.

Citizens can also download and logon to the Karnataka One app on their phones to avail this service. Click Here to.

Citizens can also book slot by clicking here.

How much do I have to pay to avail services through Janasevaka?

Citizens will be charged a nominal Facilitation fee of Rs.115 along with departments fee for the requested service. Printing charges will be added wherever applicable.

How do I confirm if my slot is booked or not?

Once you confirm and book your slot, you will receive an SMS on your mobile number with slot details and an OTP. This OTP needs to be shared with the Janasevaka once he/she visits to receive the application.

How do I confirm the agent visiting me is genuine?

The Janasevaka visiting you will be wearing official uniform and carry an official government ID card. For further authentication, once you book a slot, you will receive an OTP on your mobile which you have to share with Janasevaka for authentication purposes.

Can I reschedule my appointment?

Yes, you can reschedule your appointment one hour before the scheduled time in case of any unforeseen circumstances by calling the call center (080–49203888) or via mobile app.

Can I cancel my appointment?

Yes, you can cancel your appointment one hour before the scheduled time by calling the call center (080–49203888) or via mobile app. .

What services are available through Janasevaka?

Currently 58 services from eight government departments are being offered. For full list of services, please click here

Can I avail multiple services in one slot?

Only one service can be availed in one slot. To avail multiple services, you can book individual slot for each service.

What documents do I need to avail services through Janasevaka?

The documents required to avail a service will be intimated to citizen at the time of booking slot.

Where do I contact in case Janasevaka does not reach in time?

You can contact the call center(080–49203888) to report any delay in arrival of Janasevaka.

What Payment option are enabled?

Cash mode and various Digital payment modes (UPI, Paytm etc) are enabled.

On which days is service available?

Janasevaka service is available from 8AM-8PM on all days of the week.

What are timing of Janasevaka service delivery?

Janasevaka service delivery can be availed between 8AM-8PM on all days of the week.

Slots can be booked by calling the call center or via mobile app. or via website